Frequently Asked Questions

Creating an account is quick and easy:

1. Click the "Start Adventure" button on our homepage
2. Enter your email address and create a secure password
3. Verify your email address by clicking the link we send you
4. Complete your profile with basic information
5. Start playing with your welcome bonus coins!

You must be 18 or older to create an account.

Yes! Our platform is completely free to join and play. You'll receive welcome bonus coins when you sign up, plus:

• Daily bonus coins every 24 hours
• Hourly coin collections
• Achievement rewards
• Tournament prizes
• Social sharing bonuses

You can also purchase additional coin packages if you want to enhance your gaming experience.

Our platform works on all modern devices:

• Desktop/Laptop: Windows, Mac, Linux with any modern browser
• Mobile: iPhone, iPad, Android phones and tablets
• Browsers: Chrome, Firefox, Safari, Edge

No downloads required - just visit our website and start playing!

No downloads necessary! Our games run directly in your web browser using the latest technology. This means:

• Instant access from any device
• No storage space required
• Always up-to-date games
• Cross-device compatibility
• Enhanced security

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Click the link and create a new secure password
5. Log in with your new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

Username: Your display name can be changed once every 30 days in your account settings.

Email Address: You can update your email address in account settings. You'll need to verify the new email address before the change takes effect.

Contact support if you need help with either change.

To permanently delete your account:

1. Go to Account Settings > Privacy & Security
2. Click "Delete Account" at the bottom of the page
3. Confirm your identity with your password
4. Select a reason for leaving (optional)
5. Click "Permanently Delete Account"

Warning: This action cannot be undone. All your progress, coins, and achievements will be permanently lost.

No, each person is allowed only one account. Multiple accounts are prohibited and may result in:

• Suspension of all associated accounts
• Loss of virtual currency and progress
• Permanent ban from our platform

If you need to change your account information, please contact support instead of creating a new account.

We offer a wide variety of adventure-themed casino games:

• Slot Games: Canadian wilderness, mountain adventures, northern lights themes
• Table Games: Blackjack, Poker, Roulette with adventure twists
• Specialty Games: Bingo, Keno, Scratch cards
• Tournament Games: Competitive events with leaderboards
• Social Games: Multiplayer experiences with friends

New games are added regularly based on player feedback!

All our games use certified Random Number Generators (RNG) to ensure fair play:

• Every game outcome is completely random
• No patterns or predictable sequences
• Regular testing by independent auditors
• Transparent game rules and odds
• No manipulation of results

Remember: These are entertainment games only - no real money can be won or lost.

Our social features include:

• Friend Lists: Add friends and see their achievements
• Leaderboards: Compete for top positions
• Tournaments: Join events with friends
• Gift Sharing: Send and receive bonus coins
• Chat Features: Communicate during games
• Team Challenges: Work together on special events

Don't worry! Our system automatically saves your progress:

• Your coin balance is updated in real-time
• Game progress is saved every few seconds
• Incomplete games will resume where you left off
• Tournament entries are protected
• Achievement progress is preserved

If you experience issues, contact support with your game details.

There are many ways to earn free coins:

• Daily Bonus: Collect every 24 hours
• Hourly Collections: Small amounts every hour
• Achievements: Complete challenges for rewards
• Tournaments: Win competitions for big prizes
• Social Sharing: Share achievements for bonuses
• Friend Referrals: Invite friends for rewards
• Special Events: Participate in limited-time promotions
• Purchase Packages: Buy coin bundles to enhance your experience

Our virtual currency is for entertainment purposes only:

• Cannot be sold or transferred to other players
• Cannot be exchanged for real money
• Cannot be redeemed for physical prizes
• Has no value outside our gaming platform
• Is provided purely for entertainment

Your coins are safe! Here's our policy:

• Earned Coins: Never expire
• Bonus Coins: May expire after 90 days of inactivity
• Purchased Coins: Never expire
• Tournament Winnings: Never expire

We'll send you email reminders before any bonus coins expire, and logging in resets the expiration timer.

Generally, all virtual currency purchases are final and non-refundable. However, we may consider refunds in exceptional circumstances:

• Technical errors that prevented coin delivery
• Unauthorized purchases (with proper verification)
• Duplicate charges due to payment processing errors

Contact support within 48 hours of purchase if you believe you qualify for a refund.

Try these troubleshooting steps:

1. Check your internet connection: Ensure you have a stable connection
2. Clear browser cache: Remove stored data that might be outdated
3. Close other tabs: Free up browser resources
4. Update your browser: Use the latest version for best performance
5. Disable browser extensions: Some extensions can interfere with games
6. Try a different browser: Test with Chrome, Firefox, or Safari
7. Restart your device: Clear temporary files and refresh memory

If problems persist, contact our technical support team.

Payment issues can usually be resolved quickly:

• Check your payment method: Ensure your card/account has sufficient funds
• Verify billing information: Make sure all details are correct
• Try a different payment method: Use an alternative card or payment option
• Check with your bank: Some banks block gaming-related transactions
• Clear browser data: Remove cached payment information

Contact support with your transaction details if the issue continues.

Mobile troubleshooting steps:

1. Update your browser app: Get the latest version from your app store
2. Clear browser cache: Remove stored data
3. Check available storage: Ensure your device has enough free space
4. Close other apps: Free up device memory
5. Restart your device: Refresh the system
6. Try a different browser: Test with Chrome, Safari, or Firefox mobile
7. Check your connection: Switch between WiFi and mobile data

We take your privacy and security seriously:

• Encryption: All data is encrypted using industry-standard SSL/TLS
• Secure Servers: Data stored on protected Canadian servers
• Access Controls: Strict limits on who can access your information
• Regular Audits: Security assessments and vulnerability testing
• Privacy Compliance: Full compliance with Canadian privacy laws
• No Data Selling: We never sell your personal information

Read our full Privacy Policy for complete details.

Take immediate action to secure your account:

1. Change your password immediately: Use the password reset feature
2. Check your email: Look for any unauthorized password reset requests
3. Review account activity: Check your gaming and purchase history
4. Contact support immediately: Report the suspected breach
5. Secure your email: Change your email password if compromised
6. Enable two-factor authentication: Add extra security to your account

Our security team will investigate and help restore your account.

We have zero tolerance for inappropriate behavior:

• In-Game Reporting: Use the report button during gameplay
• Chat Violations: Report offensive messages immediately
• Profile Issues: Report inappropriate usernames or avatars
• Contact Support: Email us with detailed information
• Screenshots: Provide evidence when possible

All reports are investigated promptly and appropriate action is taken.

We provide comprehensive tools to help you maintain healthy gaming habits:

• Time Limits: Set daily, weekly, or monthly gaming time limits
• Spending Controls: Limit virtual currency purchases
• Cool-Off Periods: Take temporary breaks from gaming
• Self-Exclusion: Permanently close your account if needed
• Activity Tracking: Monitor your gaming patterns
• Reality Checks: Regular reminders about time spent gaming

Visit our Responsible Gaming page for more information and resources.

Help is available 24/7 through these Canadian resources:

• Problem Gambling Helpline: 1-888-230-3505 (free, confidential)
• Online Chat Support: Available at problemgambling.ca
• Local Support Groups: Find in-person help in your area
• Family Resources: Support for family members and friends
• Professional Counseling: Connect with trained specialists

Remember: Even though our games don't involve real money, it's important to maintain healthy gaming habits.

Yes! You can set various limits in your account settings:

• Session Time Limits: Maximum time per gaming session
• Daily Time Limits: Total gaming time per day
• Weekly/Monthly Limits: Longer-term time controls
• Purchase Limits: Maximum spending on virtual currency
• Loss Limits: Maximum virtual coins you can lose

Once set, limits cannot be increased for 24 hours to prevent impulsive changes.

Our friendly Canadian support team is here to help:

• Live Chat: Available 24/7 on our website (fastest response)
• Email: adventure@socialcasinoadventurescanada.com
• Phone: 1-800-ADVENTURE (1-800-238-3688)
• Contact Form: Available on our Contact page
• Social Media: Message us on Facebook, Twitter, or Instagram

For fastest service, use live chat or include your username and detailed description of the issue.

To help us assist you quickly, please include:

• Your username or email address
• Detailed description of the issue
• When the problem occurred
• What device and browser you're using
• Screenshots or error messages (if applicable)
• Steps you've already tried to fix the issue

The more information you provide, the faster we can resolve your issue!

Our response times vary by contact method:

• Live Chat: Immediate response during business hours, within 5 minutes 24/7
• Email: Within 24 hours (usually much faster)
• Phone: Immediate response during business hours
• Social Media: Within 2-4 hours during business hours

Business Hours: Monday-Friday 9 AM - 9 PM EST, Saturday-Sunday 10 AM - 6 PM EST

Urgent issues (account security, payment problems) are prioritized and handled immediately.